On 5th September, Laura contacted Amber to request urgent assistance, as her Child Tax Credits had been wrongly suspended, leaving Laura and her three children without money for gas, hot water, or sufficient food.
Laura was also asked to repay two amounts of £9,983 and £3,523. After Amber's involvement, the Tax Credits Office rang Amber's office to say they had investigated the case, and would restore payments including arrears on 16th September.
Laura said: "Just to let you know that my claim and payment was received and everything seems to be back to normal. I can't thank you enough, also to Amber and anyone else who helped with this."
Uploaded: May 2017