Mrs B

On 25 August, Mrs B contacted Amber after receiving a letter of 23 August, giving her just 9 days’ notice of an appointment to attend on 4 September at 9.00 am for her Work Capability Assessment (WCA) for Employment Support Allowance (ESA).

However, Mrs B’s two children were not due to return to school until 5 and 6 September. Furthermore, Mrs B’s son with ASD was struggling with the concept of joining secondary school for the first time on 6 September. So the appointment on 4 September was causing considerable stress, as not attending would mean being sanctioned and having the ESA payments stopped, but attending meant major issues for the children and Mrs B, who had no alternative child care provision.

Amber’s office contacted the Department for Work and Pensions to ask for a later appointment in September on 25 August, 29 August, and 31 August, and finally on 1 September, received the news that the appointment had helpfully been rearranged to 26 September. Mrs B said “I do appreciate your help and support very much, and know how committed you are to helping us in Hastings. Yes I was phoned this morning. Such a relief. Thank you so much for your help.”


Uploaded: September 2017