Following the introduction of the May 2018 timetable, there was a great deal of disruption caused for passengers particularly in the South East and the North of England.
The Government has requested that the Office of Rail and Road (ORR) establishes an Inquiry into the factors that contributed to the disruption and inconvenience caused by the new timetable. As such, the ORR is keen to hear from passengers who have been affected by the disruption caused by the timetable changes. The ORR are encouraging residents to fill out their survey so they can gain as much information about commuters’ experience and how the issues caused can best be addressed by highlighting what the main problems are.
The ORR will publish an interim report in September and final recommendations by the end of the year. The short survey closes on July 31 can be found here.
“I have been lobbying both Government and Network Rail to look into the reasons behind this disruption and to see what actions will be taken to ensure that such disruption does not happen in the future.
“I would encourage every resident who has been affected by the timetable change to take on this survey. Each resident’s feedback is essential to ensuring that the appropriate action is taken to avoid this happening again.”