Welcome Improvements but still more to do following CQC's Report Publication on SECamb's Services

Local MPs, Amber Rudd and Huw Merriman have welcomed The Care Quality Commission report on South East Coast Ambulance Service (SECAmb) that was published last week. The report gives the Trust an overall rating of Requires Improvement, which is an improvement on the previous rating.

Areas highlighted as those of good practice include staff caring for their patients with compassion, the Trust promoting a positive culture that supported and valued staff and that medicines management was robust and effective with a marked improvement since the previous inspection.

The report also noted a significant improvement in the process for investigating complaints and the quality of the Trust’s response to complaints since the previous inspection.

Amber Rudd, MP for Hastings and Rye, commented, “I am pleased to see the improved service of SECAmb being recognised in the CQC’s recent report. Whilst I welcome these improvements, there is still more work to be done. I am confident that the hard work and dedication of the staff will continue to improve SECAmb’s services.”

Huw Merriman, MP for Bexhill and Battle, said, “It is very encouraging that the CQC has recognised important improvements within SECAmb.  I am sure that their dedicated and caring staff will continue to work hard to build on these improvements to provide a reliable and efficient service for local residents.”